Naturalizer Reviews
Based on 25 customer reviews and online research, naturalizer.com has a consumer rating of 2.1 out of 5 stars, indicating that most customers are not satisfied with Naturalizer.
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Top Reviews
As someone who worked for the company for a long time, I know that their biggest mistake was when they started sourcing the stock of the online stores out of the individual retail stores alongside the warehouse. Staff in store were expected to find and process often a ton of orders. No extra hours, raise in pay, additional staffing added, training, additional technology etc were provided after this change. Meaning staff were expected often within half an hour during store opening to process sometimes up to 20 orders along with the many tasks associated with opening the store, while working alone. Processing each order meant finding it, printing out its label, printing out the tracking sheet, printing out a separate label, checking the shoe, putting it in a bag and taping it up, then making sure all the right labels were on it. It was often impossible to complete before store open so the odd time a shoe would be sold in store before it could be packed up, or the wrong shoe sent if staff were getting overwhelmed with in store customers and other tasks deemed necessary by management. Or, what happened most frequently, inventory would be off and the stores would not actually have the requested shoe. Overall this was a very poor decision on their part for customer service, and could be very frustrating for staff as well. They should've kept it in the warehouses or at least hired staff to do stock tasks only to avoid all the mistakes this process caused.
This is the customer feedback I sent to Naturalizer (Naturalizer direct - online). I doubt that anyone will actually read it or do anything about it, but I am sharing it here with you, dear reader, to hopefully prevent you from wasting money or time, or from raising your blood pressure.
Date: June 25,2020 (To Naturalizer) "Naturalizer sent me someone else's shoes, which I did not order instead of mine. Took me forever to get through on the phone. (Did not answer my email. Said 16 days. Really?!) So I called... twice, and waited and waited. Finally reached a person, and now everything was put on me. She did at least send me a return label. Then "I" was supposed to call "again" to reorder my shoes. I repeat,,, Really? So I took the chance of ordering my sandals then and there, and paying for them in addition to the mis-sent shoes I was returning, just to avoid the hassle. Lindsay assured me I'd be getting the same price as my original order, after a price adjustment (that would take an hour to show - hmmmm), and an email would be sent. No email more than a full day later. Looked up my account. My 29.99 shoes are now costing me $37+. No sign of a price adjustment. I was also supposed to get "another" 20% discount for my inconvenience (after I asked what Naturalizer "can" do after all these "can'ts." I see no discount, and I am paying more for my shoes. Lindsay told me that when the package was registered as on it's way, I'd see confirmation and my refund would be issued. I handed the box to the FedEx man yesterday morning. Nothing, but a big gaping hole of silence, inefficiency and arrogance on the part of Naturalizer, once again. I'm not going to suggest how you (remember, this is addressed to Naturalizer) improve. I think it's pretty clear. If you are still wondering, think of how Amazon works. You ship the box, and Amazon says, "Your return has been registered. Your refund has been issued." Simple, right? That's how it's done. Oh, and a "Gosh I'm sorry you had to go through this; Let's make this right for you," might be a nice idea. And don't blame Caronavirus for this. There are many people out of work who can work from home. Hire some of them, train them online, and put them in customer service. Never again!
Customer Reviews (25)
I have several pairs of naturaliser shoes. All size 6/6.5 us. I bought 2 x pairs boots online size 7us ( to allow for socks). Could barely get my feet in them. No way I could wear them. Naturaliser refused to pay for return or refund despite this being a manufacturing issue. How do they expect people to purchase online if the sizing is not going to be true to the size you usually order. I will never buy from them again.
Had been searching high and low for comfortable boots as I have a back injury and had struggled to find stylish shoes that were comfortable.
Finally found a Nutralizer store in my local shopping centre and ended up buying 2 pairs of boots for $199 each.
Within a few short months the lining/insoles became unstuck. I returned to the store who said that had never happened before and I couldn't return them since it was outside the return period, and gave me a pair of adhesive insoles to go inside 1 pair. They were useless since the original lining was lose.
Really disappointed in the quality as the designs were amazing and I wouldve happily purchased more shoes if they hadn't been faulty. I find it hard to believe I have the only 2 pairs of this shoe that have a fault with the lining.
Very bad experience to deal with this store as when you want to make a refund you have to wait around 2 or 3 months
No follow up with there customers
All in all no system
Knew what I was buying because I owned a pair before but bought from another store full price, was a little Leary buying from Natualizer because of ALL the bad reviews
I got two pairs for the price of one. I am happy with my purchase. AND it came within the 7 days. In fact (3) days.
Sad that you guys had a bad experience.
Horrible quality and service. Bought 2 pairs same size, there are half inch difference between them, one of them wrong color. Naturalizer won't pay refund shipping fees
I have been a dedicated Naturalizer customer for over 10 years (buying boots, dress shoes, purses, gifts for all the women in my family every year) but no more! Unbelievable. I will never ever buy another item from this company again. My story: I ordered 2 purses, and 2 pairs of boots ($716.76). Two purses arrived, as well as the boots that were a Christmas present. However, the Blondo Heido winter leather boots that I ordered for myself never arrived. That was November, this is February, still no boots. I just spent 1.5 hours on the phone with a customer service rep. No answers. I just really want the boots, or my money back. It is a -15 Canadian winter week and no boots = one unhappy camper. Never again! Evidently, someone from the internal investigation team is going to call me in a few days, no name, no title, just someone. I am not happy. I will tell every woman I know to not shop with this company unless they can afford (or are willing) to gamble $300 for boots that they will never get! Good-bye forever Naturalizer.
As Tsawwassen Mills store was closing I came across one of the most amazing store employees EVER! After lining up to get into the store some customers were rude and demanding, others stock piled shoes and left boxes and wrappers in a mess around them. Powen - the store manager - handled every single customer with patience and respect. She's kind, caring and extremely professional - this is one person Naturalizer should try and hold on to. A true miracle worker.
I saw a lot of bad reviews here after purchasing 5 pairs of shoes from this company and was worried. I feel compelled to write a review here because I had a great experience. All shoes shipped individually on the same date and were received in a timely fashion. I usually have a hard time finding cute, comfortable shoes because of my wide feet, but I absolutely love every single pair of shoes I got.
I purchased a shoes online but I had to cancel it the next day before it was shipped.
I called Naturalizer Canada to cancel my order and the agent told me that she can't do it. I'll have to just wait for the product to arrive and send it back (pay another shipping charge) or visit nearest store to return.
I've never heard of a company that cannot cancel an order that hasn't been shipped yet. I guess I'll have to waste the shipping charge and go through the hassle of going to the post office for pick up and return.
What kind of company doesn't allow order cancellation before shipment?
Placed 2 orders and did not receive my boots. Also, customer service sucks! They take your money but don't ship any product that you order!
I'm seeing a lot of awful reviews for the online shop and that may be so, but I got mine in person and I absolutely love them. The customer service was fantastic and the shoes themselves are high quality and very comfortable for work plus are slip-resistant! (I'm a hostess and am standing for up to 8 hours). I looked absolutely everywhere for certified non-slip shoes that weren't massive clogs and honestly this is the best place to look for a dressier style. I highly recommend Naturalizer shoes. Not only do they look good but they function well too for standing/walking jobs.
Pushy sales people led my wife to a purchase that wsn't a great fit. Then COVID and lockdown. Then we couldn't return it. Time passed. 7 days return policy was against us. Then rude service. Rude head office. Uncompromizing attitude. She hung up on them upset.
My wife won't be back. Nor her friends. Seems we are not alone. Avoid like the pandemic.
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